5 Questions to Ask Before Hiring Boston Movers

Relocating can be an exciting new chapter in life, but it also comes with a fair share of stress, especially when it comes to finding reliable movers. Whether you’re transitioning to a new apartment in the city, upgrading to a larger home in the suburbs, or relocating out of state, choosing the right Boston movers is crucial for a smooth, hassle-free experience.

With so many moving companies available, how do you know which one is the best fit for your needs? To help you navigate this important decision, here are five essential questions you should ask before hiring Boston movers, along with insights that will protect your belongings, time, and peace of mind.

1. Is the Moving Company Licensed and Insured?

One of the first and most critical questions you should ask any moving company is whether they are properly licensed and insured. In Boston, moving companies operating across state lines must be registered with the Federal Motor Carrier Safety Administration (FMCSA) and have a valid USDOT number. This ensures the company is operating legally and complies with industry regulations.

Insurance is equally important. A reputable Boston moving company should offer basic liability coverage and provide options for additional insurance to protect high-value items. Without insurance, you could be left bearing the cost if your belongings are damaged or lost during the move.

What to look for:

• Valid state and federal licenses (especially for long-distance movers in Boston)
• Transparent insurance coverage options
• Proof of registration with FMCSA for interstate moves

2. What Services are Included in the Quote?

Not all moving quotes are created equal. Some companies may provide a low initial estimate, only to tack on additional charges for services like packing materials, stairs, long carries, or fuel.

When hiring Boston movers, be sure to request a detailed quote that outlines exactly what is and isn’t included in the price. Ask whether the estimate is binding (fixed price) or non-binding (subject to change based on actual services rendered). Clarifying this upfront can help avoid unexpected surprises on moving day.

Smart follow-up questions:

• Does the quote include labor, transportation, and packing materials?
• Are there extra charges for moving bulky or fragile items?
• Is this a binding or non-binding estimate?

3. What is the Company’s Reputation and Track Record?

The best way to predict a moving company’s performance is by checking their reputation and customer reviews. Search for the company on platforms like Google, Yelp, the Better Business Bureau (BBB), and Angi (formerly Angie’s List). Pay attention to common themes in the feedback. Do people consistently praise their professionalism, punctuality, and care with belongings?

A trustworthy Boston moving company should be transparent about their experience and willing to share customer testimonials or references. Companies with decades of service in the Boston area are more likely to have refined their process and built a strong reputation.

Tips for vetting a mover’s reputation:

• Check for consistent 4-star or 5-star reviews
• Look for any unresolved complaints or red flags.
• Ask how long the company has been in business in Boston

4. Do They Have Experience with Your Type of Move?

Every move is different. You’ll want to hire movers who have experience handling the specific type of move you’re planning. For example, navigating Boston’s narrow streets and historic brownstones requires different expertise than coordinating a long-distance relocation across states.

If you’re planning an interstate move, be sure to confirm that the company offers long-distance moving services and is familiar with logistics such as travel permits, storage solutions, and delivery timelines. Likewise, if you have valuable antiques, pianos, or fine art, check whether the movers have specialty training for handling delicate items.

Key experience areas to ask about:

• Apartment vs. house moves
• Local vs. long-distance relocations
• Specialty item moving (pianos, artwork, safes)

5. What is the Dispute Resolution Process?

Even with the most professional Boston moving company, unexpected issues can arise during a move. That’s why it’s essential to ask what procedures are in place to handle damage claims, delays, or other disputes.

Understanding how the company responds to customer concerns and how quickly they resolve them can give you peace of mind. Ask about their complaint handling process and whether they have a dedicated customer service team to assist after the move.

A company that prioritizes customer satisfaction will be transparent and responsive, making sure that any issues are addressed professionally and fairly.

Ask questions like:

• How do I file a claim for damaged items?
• How long does the resolution process typically take?
• Who can I contact for support after my move?

Why These Questions Matter

Hiring a moving company is more than just transporting boxes. It’s about trusting someone with your home, your memories, and your peace of mind. Asking the right questions helps ensure that the moving company you hire is experienced, honest, and prepared to meet your specific needs.

By taking the time to research, compare, and ask smart questions, you can avoid common moving pitfalls and enjoy a stress-free relocation experience. Whether you’re moving from the North End to Back Bay or embarking on a cross-country journey, doing your homework upfront will save you headaches down the road.

Ready for a Smooth Move? Call Marathon Moving Company Today!

If you’re looking for Boston movers who are experienced, reliable, and dedicated to making your move stress-free, Marathon Moving Company is here to help.

With over 25 years of experience serving Boston residents, Marathon Moving is a trusted name in local and long-distance moves. Whether you’re heading across town or across the country, our team is fully licensed, insured, and trained to handle everything from fragile antiques to full household relocations.

We pride ourselves on:

• Clear, upfront pricing with no hidden fees
• Expert handling of specialty and valuable items
• Exceptional customer service from start to finish

Don’t leave your move to chance. Let the experts at Marathon Moving make it seamless and efficient.

 Contact us today for a free estimate and learn more about our Boston moving company services.